Refund Policy

1. Overview

Nyza Events collects two kinds of money from users — recurring AI-subscription fees and one-time top-up credit purchases — and facilitates two more — payments from hosts to vendors, and payments from attendees to event organizers for tickets. This policy explains when each is refundable, by whom, and how. It supplements (and is incorporated into) our Terms of Service.

Ticket organizers and vendors are responsible for their own sales and refund policies, subject to the protections below and applicable law. Nyza processes its web subscription and top-up refunds; store purchases follow the provider-specific process below. New paid ticket orders use the organizer's connected Stripe account; some historical or vendor payments use a platform payment-and-transfer flow. Contact the seller for event or service refunds, or contact Nyza if you need help reaching them.

2. Web subscription refunds ($10/mo plan)

• The Nyza Events paid plan is $10/month, billed monthly in advance via Stripe. Subscriptions auto-renew until you cancel.
• 14-day money-back guarantee on your first paid month. If you upgrade to the paid plan and decide it's not for you within 14 calendar days, email billing@nyzaevents.com with the subject "Refund: first month" and we will refund the most recent subscription charge in full. This applies only to your first paid month per account and is not available if you have used the plan to send more than 1,000 credits' worth of paid actions.
• Renewals after the first month are non-refundable except as required by applicable consumer-protection law. Cancel any time from Account → Billing and you keep access until the end of the current period.
• Pro-rata refund for materially reduced service: if we materially reduce the paid plan's features mid-period and you cancel within 30 days of the change, we refund the unused portion of the current period on a pro-rata basis. See Terms § 14.
• Service outage refunds: if the Service is unavailable for more than 48 consecutive hours due to a fault on our side, request a credit toward your next billing period equivalent to the affected days, capped at 30 days' subscription fee.
• Account closure mid-period: closing your account cancels future website subscription renewals but does not entitle you to a refund of the current period unless required by law.

2a. App Store and Google Play purchases

Apple processes refunds for purchases billed by the App Store. Request a refund at reportaproblem.apple.com. Apple decides eligibility and processing timing; we cannot promise Apple's approval or issue an App Store refund through Stripe.

For Google Play purchases, use Google Play's refund process or contact billing@nyzaevents.com with the Google Play order receipt and your Nyza Events account email. We can investigate developer refund requests. Applicable store policies and mandatory consumer rights govern; a request is not a completed refund.

Store prices are shown before purchase in your storefront's currency. Cancel recurring subscriptions in the store's subscription settings. Deleting the app or your Nyza Events account does not cancel a store subscription. A refund or revocation can remove the corresponding subscription access or purchased credits; consumed credits may create an adjustment against the remaining balance. No refund-related usage data is sent to Apple without the required consent.

3. Web top-up credit refunds

• Top-ups are $5 for 1,500 credits and $10 for 4,000 credits. They're one-time purchases that add credits on top of your monthly plan allowance.
• Top-ups become non-refundable once any of the credits have been consumed because the underlying cost (third-party AI inference, image generation or email delivery) is incurred on use.
• Unused top-ups are refundable within 7 days of purchase. Email billing@nyzaevents.com with the subject "Refund: top-up" and the Stripe payment ID. We confirm zero consumption against the top-up and refund the original amount.
• Top-up credits do not expire. Monthly plan credits do not roll over.
• If your account is terminated for a violation of our Acceptable Use Policy, unused top-up credits are forfeited and non-refundable.

4. Free plan

The Free plan is $0. There is nothing to refund. You can downgrade from paid to free at any time; the downgrade takes effect at the end of the current billing period.

5. Vendor-booking refunds

Your vendor service agreement governs the service you purchase. Stripe processes the payment directly on the vendor’s Stripe account for new bookings. Nyza's platform fee is 8% on vendor payments, and the vendor also pays Stripe processing fees. Historical payments retain their original payment flow.

• Refund eligibility, cancellation windows, deposit forfeiture, and dispute resolution are between you and the vendor, governed by whatever agreement, quote, or invoice you signed with them. Most vendors publish their cancellation terms on their profile or quote — read them before paying.
• To request a refund from a vendor, contact the vendor directly through Nyza messaging or off-platform. We surface the conversation thread for both sides to help.
• If a vendor agrees to refund you, the seller submits a new-booking refund from their Stripe dashboard; Nyza support assists with historical payments and submits any separately approved Nyza fee refund through the original payment flow. Nyza’s vendor fee is not automatically returned by a seller-initiated refund; contact support if required by law, the agreement, or an approved exception. A refund must be confirmed by Stripe before it is treated as complete. Card issuers commonly take 5–10 business days to display it.
• If the vendor refuses a refund you believe you are entitled to, you may (a) escalate via Stripe's dispute / chargeback process; (b) contact us at hello@nyzaevents.com and we may, in our discretion, act as a good-faith mediator; (c) pursue the vendor through small-claims court or other legal remedy.
• A dispute or refund request does not itself confirm a refund. We review the original payment, booking terms and applicable rights, and explain the next step. This policy does not exclude responsibilities Nyza has under applicable law.
• Vendors who repeatedly fail to honor their published cancellation terms, refuse merited refunds, or generate disproportionate dispute rates may be suspended or removed from the marketplace.

6. Event ticket refunds (buyers)

The organizer sells the ticket. Nyza's paid ticket fee is 3% of the ticket subtotal, with a US$0.50 minimum per paid order; free orders have no Nyza ticket fee. The organizer chooses whether to absorb this fee or include it in the buyer's displayed price. Stripe processing is charged separately to the organizer.

• Per-organizer refund policy. Each event lists the organizer's refund policy on the public event page. The platform default is "All sales final" — organizers may post a more generous policy (e.g., refunds up to N days before the event), and that posted policy is binding on both the organizer and the buyer. Read it before buying.
• Cancelled events must be refunded. When an organizer cancels an event, buyers are entitled to a refund for valid, unused tickets regardless of an all-sales-final policy. The organizer must submit refunds from the ticket-order workspace. Changing the event status alone does not send a refund. Contact hello@nyzaevents.com if a cancelled event has not been refunded. Any stronger guarantee in effect when you bought remains valid.
• Postponements and venue changes do not automatically trigger refunds. The organizer's posted refund policy governs; if it's silent, the original ticket remains valid for the rescheduled date.
• Requesting a refund. Contact the organizer using the contact details on the event page. If no contact is shown, email hello@nyzaevents.com with your order ID and purchase email. Nyza ticket refunds include the refunded ticket's allocated share of any buyer-paid Nyza fee. Stripe may keep its original processing fee, which is the organizer's cost. Pending refunds are not yet completed refunds; bank timing starts after processing, commonly 5–10 business days.
• If the organizer refuses a refund you believe you are entitled to: (a) escalate via your card issuer's standard dispute process; (b) email hello@nyzaevents.com and we may, in our discretion, act as a good-faith mediator and review the organizer's posted policy against the situation; (c) pursue the organizer directly under applicable consumer-protection law.
• Payment disputes. You may exercise your card-issuer and statutory dispute rights. Contacting the organizer first can help resolve mistakes, but is not a condition of those rights. Stripe handles financial liability according to the payment flow and connected-account agreement. We investigate deliberate payment fraud separately.
• Seller unavailability. If the organizer cannot be reached, contact Nyza support promptly so we can review the payment and help you understand your options. Any goodwill credit is additional to rights that cannot be excluded by law.

7. How refunds work through Stripe

Refunds for purchases originally billed through Stripe — web subscriptions, web top-ups, and vendor bookings — are processed via Stripe and settle to your original payment method. Stripe's standard processing fee on the original charge may not be returned to Nyza or the vendor by Stripe on a refund; we still issue the full refund you are entitled to under this policy, absorbing that fee ourselves on Nyza-side refunds. Refunds usually appear on your statement within 5–10 business days, depending on your card issuer.

8. Chargebacks & disputes

If you believe a charge from Nyza is wrong, please contact us first at billing@nyzaevents.com. Almost all issues can be resolved within 24–72 hours.

You retain your right to dispute a charge with your payment provider. We may provide accurate payment and fulfillment records in response. A good-faith dispute is not itself an Acceptable Use violation and does not create an automatic obligation for a buyer to pay the seller's dispute fees.

9. EU / UK statutory rights & cancellation

Mandatory cancellation and withdrawal rights apply where required by local law. Depending on the contract, EU and UK consumers may have a 14-day withdrawal period. Simply using the app does not automatically waive that right. Any exception for immediate digital supply applies only where the legally required express consent and acknowledgement have been obtained. Contact billing@nyzaevents.com to exercise applicable rights.

Nothing in this Policy limits your non-waivable rights under EU Consumer Rights Directive 2011/83/EU, the UK Consumer Contracts Regulations 2013, or comparable local consumer-protection law.

10. Taxes

Refunds include any tax we charged on the original transaction. Where Stripe collected sales tax, VAT, or GST on our behalf, that tax is refunded along with the underlying charge.

11. How to request a refund

1. Email billing@nyzaevents.com from the address on your Nyza account.
2. Include a clear subject line: "Refund: first month", "Refund: top-up", "Refund: subscription error", or similar.
3. Include the receipt or payment ID and whether you paid through the website, App Store or Google Play. Never send full card details or a password.
4. Briefly describe the reason — even one line is fine.
5. We respond within 2 business days. For Stripe purchases, an approved refund normally settles within 5–10 business days; store purchases follow the relevant store's timing.

12. Contact

Nyza Creations LLC · 3850 Kitsap Wy, Ste 104 PMB 1247, Bremerton WA 98312, USA · +1 (360) 919-4060.
Billing & refunds: billing@nyzaevents.com
Vendor or marketplace concerns: hello@nyzaevents.com

Questions? Email legal@nyzaevents.com.

See also: Terms of Service · Privacy Policy · Cookie Policy · Acceptable Use · DPA · California Notice